Report A Problem

Revision as of 12:20, 1 February 2010

If the user encounters a problem while working with a system, he/she should inform the LMF about the problem via one of these ways:

For immediate help the user should come to the LMF office and ask for help.
If the office is empty, the user should call the LMF helpline phone (210-2345).
If the user can't reach anyone (nights, weekends), he/she should send an email to lmf(at)mpi-cbg.de and describe the problem.
Alternatively to the email, the user can also directly use the Problem-Report function in the booking database:
The user should create choose the right system in the drop down menu, and create a new Report by stating the problem in one general heading. Once the Report is created, the user should describe the problem in detail by adding a comment to the report. Adding a new report/comment to the database will automatically send an email to the LMF team.

Revision as of 12:19, 1 February 2010 (view source) Anonymous (Talk) (changed format) ← Older edit		Revision as of 12:20, 1 February 2010 (view source) Anonymous (Talk) m Newer edit →
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−	''' If the user encounters a problem while working with a system, he/she should inform the LMF about the problem by one of these ways: '''	+	''' If the user encounters a problem while working with a system, he/she should inform the LMF about the problem via one of these ways: '''

	# For immediate help the user should come to the LMF office and ask for help.		# For immediate help the user should come to the LMF office and ask for help.