Report A Problem
From BioDIP
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# If the user can't reach anyone (nights, weekends), he/she should send an email to lmf(at)mpi-cbg.de and describe the problem. | # If the user can't reach anyone (nights, weekends), he/she should send an email to lmf(at)mpi-cbg.de and describe the problem. | ||
# Alternatively to the email, the user can also directly use the Problem-Report function in the booking database: | # Alternatively to the email, the user can also directly use the Problem-Report function in the booking database: | ||
− | #: The user should | + | #: The user should choose the right system in the drop down menu, and create a new Report by stating the problem in one general heading. Once the Report is created, the user should describe the problem more in detail by adding a comment to the report. Adding a new report/comment to the database will automatically send an email to the LMF team. |
Revision as of 12:21, 1 February 2010
If the user encounters a problem while working with a system, he/she should inform the LMF about the problem via one of these ways:
- For immediate help the user should come to the LMF office and ask for help.
- If the office is empty, the user should call the LMF helpline phone (210-2345).
- If the user can't reach anyone (nights, weekends), he/she should send an email to lmf(at)mpi-cbg.de and describe the problem.
- Alternatively to the email, the user can also directly use the Problem-Report function in the booking database:
- The user should choose the right system in the drop down menu, and create a new Report by stating the problem in one general heading. Once the Report is created, the user should describe the problem more in detail by adding a comment to the report. Adding a new report/comment to the database will automatically send an email to the LMF team.