Report A Problem
From BioDIP
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''' If the user encounters a problem while working with a system, he/she should inform the LMF about the problem via one of these ways: ''' | ''' If the user encounters a problem while working with a system, he/she should inform the LMF about the problem via one of these ways: ''' | ||
| + | # The user should use the "Problem" tab in the booking database: | ||
| + | ##Adding a new report/comment to the database will automatically send an email to the LMF team. | ||
| + | ## The user should choose the right system in the drop down menu | ||
| + | ## Then create a new Report by stating the problem in one general heading. | ||
| + | ## Once the Report is created, the user can describe the problem more in detail by adding a comment to the report. | ||
| + | ## You can see all the problem report for that system, and see if the problem is already there. | ||
# For immediate help the user should come to the LMF office and ask for help. | # For immediate help the user should come to the LMF office and ask for help. | ||
| − | # If the office is empty, the user should call the LMF helpline phone (210-2345). | + | ## If the office is empty, the user should call the LMF helpline phone (210-2345). |
| − | # If the user can't reach anyone (nights, weekends), he/she should send an email to lmf(at)mpi-cbg.de and describe the problem | + | ## If the user can't reach anyone (nights, weekends), he/she should send an email to lmf(at)mpi-cbg.de and describe the problem, or just use the Problem function in the booking database system. |
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Latest revision as of 15:48, 18 October 2010
If the user encounters a problem while working with a system, he/she should inform the LMF about the problem via one of these ways:
- The user should use the "Problem" tab in the booking database:
- Adding a new report/comment to the database will automatically send an email to the LMF team.
- The user should choose the right system in the drop down menu
- Then create a new Report by stating the problem in one general heading.
- Once the Report is created, the user can describe the problem more in detail by adding a comment to the report.
- You can see all the problem report for that system, and see if the problem is already there.
- For immediate help the user should come to the LMF office and ask for help.
- If the office is empty, the user should call the LMF helpline phone (210-2345).
- If the user can't reach anyone (nights, weekends), he/she should send an email to lmf(at)mpi-cbg.de and describe the problem, or just use the Problem function in the booking database system.
